Return and Refund Policy
Return and Refund Policy – NivaYork
At NivaYork, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully crafted to ensure maximum satisfaction under certain conditions. Please read the following return and refund instructions carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Discounted items are not included under this guarantee.
No Refund on Discounted Items
Discounted items cannot be returned. These purchases are final and cannot be returned or exchanged, even if the wrong size is ordered.
Return Shipping Costs
The customer is responsible for the shipping costs of returns. NivaYork does not cover return shipping costs and is not responsible for any expenses incurred during the return process. Please refer to our general terms and conditions for more details.
Return Notification Deadline
Returns must be notified within 14 days of receiving the product. After this period, returns will not be accepted. Please adhere to this timeframe to ensure your return is eligible.
Exchange of Sale Items
Sale items cannot be exchanged, even for the wrong size. Please ensure you select the correct size before completing your purchase.
100% Guarantee on Faulty Products
We offer a full guarantee on all faulty products. If the product has a manufacturing defect, it can be returned for a full refund or exchanged for another product, depending on the option you choose.
Return Process
To initiate a return, please send an email to info@nivayork.com. Once your return request is approved, you will receive detailed instructions on how to complete the return process.
Requirement to Submit a Return Form
Returns without a completed return form cannot be processed. Please include this form with your return shipment so that your request can be handled correctly.
In Conclusion
NivaYork strives to ensure customer satisfaction. By following our return and refund policy, we ensure that all returns are processed efficiently and fairly. If you have any questions or comments, please contact our customer service at info@nivayork.com.